Shipping & returns

Free tracked shipping

Every print is made to order by a partner print studio close to its destination, which keeps delivery fast and avoids customs in most countries. Production usually takes 2 to 5 business days. You’ll receive a tracking email when your order ships, and most orders arrive within 3 to 8 business days.

Where we ship

We currently ship to the EU, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan and Singapore.

Framed prints

The frame and print arrive together in protective packaging, ready for you to place the print in the frame and hang it.

Damaged or misprinted

If anything arrives damaged or misprinted, email hello@underthatsky.com with your order email and a photo within 14 days of delivery. We’ll send a replacement free of charge, with no need to return the original.

Returns

Because each piece is personalised to your design, we can’t accept returns for change of mind. Please check your preview carefully before ordering.